Trusted Ayurvedic care from India, wherever you are.

Who we are. This service is operated by AyuQuo Herbals Private Limited (CIN: [CIN]) ("we", "us"), trading as IndianVaidyas.ai and AyuQuo, with its registered office at SP-003, First Floor, Sector 116, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India. We act as the data fiduciary (data controller) for the personal data described below.

What we collect. Your name, contact details, country, delivery address, date of birth or age, the health concerns, medical history and reports you share, consultation notes, prescriptions, order and payment records, and basic technical data such as device and browser information.

Why we use it. To arrange and conduct your teleconsultation, issue prescriptions, prepare and ship medicines, process payments, schedule follow-ups, answer your questions, meet our legal and regulatory duties, and, only if you opt in, send you health tips and updates.

Legal basis and consent. We process your health data on the basis of your free, specific and informed consent, given through the checkbox on our booking form, in line with India's Digital Personal Data Protection Act, 2023 and its Rules. For patients in the EU, UK and similar regions, we rely on your explicit consent for health data and on our contract with you for delivering the service (GDPR / UK GDPR Articles 6 and 9).

Who we share it with. Only with people and services that need it to care for you: your treating Vaidya and our clinical team, our in-house pharmacy, courier and customs partners (name, address and the prescription copy required for import), payment processors, secure IT and communication providers (for example, video and WhatsApp), and authorities where the law requires it. We never sell your data.

International transfers. Your data is stored and processed in India. If you live outside India, you consent to this transfer. For patients in the EU, UK and Switzerland we also rely on Standard Contractual Clauses (or the UK Addendum) with our processors, and we apply contractual and security safeguards to protect your data.

How long we keep it. Consultation and prescription records are kept for at least 3 years, as required by the Telemedicine Practice Guidelines for Ayush practitioners, and longer only where the law requires. Marketing preferences are kept until you withdraw consent.

Security. We use access controls, encrypted storage and transfer, and confidentiality obligations for all staff and partners. No system is completely secure, and we will notify you and the authorities of any personal data breach as the law requires.

Your rights. You can ask to access, correct, update or erase your data, withdraw consent at any time (this does not affect care already provided), object to marketing, nominate a person to act for you, and raise a grievance. EU/UK residents may also request data portability and complain to their local data protection authority.

Children. Consultations for anyone under 18 must be booked by a parent or legal guardian, who gives consent on their behalf. We may ask for proof of identity and of the relationship before the consultation, as the DPDP Act requires verifiable parental consent.

Cookies. This page uses only essential browser storage for your convenience. If we add analytics or advertising cookies, we will ask for your consent first.

Grievance Officer / Data Protection contact. Ms. Deblina Roy, deblina@indianvaidyas.com, +91 93110 22038, at the address above. We acknowledge complaints within 48 hours and resolve them within 30 days.

1. The service. We connect you with registered Ayush (BAMS) practitioners for online consultations and, where clinically appropriate, dispatch licensed Ayurvedic medicines from India for your personal use. Consultations follow the Telemedicine Practice Guidelines for Ayush practitioners issued by the Ministry of Ayush.

2. Not for emergencies. Teleconsultation is not suitable for medical emergencies. If you have a medical emergency, contact your local emergency services or go to the nearest hospital immediately.

3. Eligibility. You must be 18 or older, or a parent or legal guardian booking for a minor. You agree to share accurate, complete information about your health, medicines and allergies.

4. Clinical judgement. Your Vaidya decides whether teleconsultation is appropriate, what to prescribe and for how long. A prescription is issued only after a consultation, and the Vaidya may decline to prescribe or may refer you for an in-person examination or tests.

5. Complementary care. Ayurvedic treatment works alongside, not instead of, your existing medical care. Do not stop or change any prescribed medicine without advice from your treating doctor. Individual results vary, and no outcome is guaranteed.

6. Personal use only. Medicines are dispatched for the named patient's personal use under the Ministry of Ayush advisory No. T-11011/8/2021-DCC-Part(3) dated 20 April 2026. Resale or supply to others is not permitted.

7. Import rules. You are responsible for complying with the import laws of your country. We check known restrictions before dispatch and will not ship medicines we believe are prohibited in your country.

8. Fees and payment. Consultation and medicine charges are confirmed to you in writing before payment. Any Indian taxes that apply are shown before you pay; import duties, VAT/GST or clearance fees charged in your country, if any, are payable by you.

9. Liability. To the extent permitted by law, our liability for any claim is limited to the amount you paid for the consultation or order concerned. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law. These terms are governed by the laws of India, and the courts at Ghaziabad, Uttar Pradesh have jurisdiction. This does not remove any mandatory consumer rights you have in your country of residence.

11. Changes. We may update these terms. The version shown on this page on the date of your booking applies to that booking.

Consultations. Cancel or reschedule free of charge up to 24 hours before your slot. Cancellations within 24 hours, or missed consultations, are not refundable, but we will offer one reschedule. If we cancel, or the Vaidya cannot complete the consultation for technical reasons on our side, you receive a full refund or a free new slot, as you prefer.

Medicines before dispatch. You can cancel a medicine order for a full refund until it is dispatched.

Medicines after dispatch. For safety and hygiene reasons, prescription medicines cannot be returned once dispatched. We will replace the item or refund you in full if it arrives damaged, incorrect or expired, or if the parcel is lost in transit. Please report the issue within 48 hours of delivery, with photos of the parcel and product.

Customs. If customs refuses a parcel because of an item we should have flagged, we refund that item. If the refusal is due to incorrect information you gave us, or to unpaid duties, the order is not refundable.

How refunds are paid. Approved refunds are made to your original payment method within 7–10 working days. Bank or currency-conversion charges applied by your bank cannot be refunded.

Where we ship from. All medicines are dispatched from India by our in-house pharmacy, using tracked express courier or postal services.

Dispatch time. Eligible orders are usually dispatched within 48 hours (working days) after your prescription is issued and payment is confirmed. You receive a tracking link by WhatsApp or email.

Delivery time. Transit usually takes 5–12 working days depending on your country, the courier and customs clearance. These are estimates, not guarantees.

Quantity. Each shipment contains medicines for personal use only, and no more than a 90-day supply, in line with common personal-import limits.

What we do not ship abroad. We do not dispatch internationally any medicine listed in Schedule E(1) of the Drugs and Cosmetics Rules, or any Rasaushadhi / Bhasma preparation containing metals or minerals, as several countries restrict their import. Your Vaidya will choose herbal alternatives.

Documents in every parcel. An English copy of your prescription (with the Vaidya's name and registration number), an itemised invoice and a copy of the Ministry of Ayush advisory.

Duties and taxes. Import duties, taxes or clearance fees charged in your country, if any, are payable by the recipient.

Address and delivery. Please check your address and phone number carefully. If a parcel is returned because of an incorrect address or refused delivery, re-shipping costs are payable by you.

Countries we do not ship to. We do not ship to countries, or ship products, where the law prohibits import. We will tell you before you pay if any prescribed item cannot be sent to your country.

By booking, you confirm that you are starting the teleconsultation voluntarily, which is taken as your consent under the Telemedicine Practice Guidelines. You understand that a teleconsultation has limits compared with an in-person examination, and that the Vaidya may ask for tests or an in-person visit. You agree to identify yourself (and the patient, if different) when asked.

The information on this page is general and is not a substitute for professional medical advice, diagnosis or treatment. Patient reviews reflect individual experiences; results vary from person to person. Ayurvedic medicines are not evaluated by the US FDA, the UK MHRA or similar foreign regulators, and are not intended to diagnose, treat, cure or prevent any disease in those jurisdictions.